Frequently Asked Questions

Find answers to all your queries about our service.

  • Can I apply for a loan online?

    Yes, you can apply for personal, auto, or business loans through our website. Our team will review your application and get in touch with you promptly.

  • Can I send money internationally?

    Yes. You can send money abroad via our online banking platform. Exchange rates and transfer fees will be displayed before confirmation.

  • How can I reset my online banking password?

    Click “Forgot Password” on the login page, follow the instructions, and you’ll receive a secure link via email to reset your password.

  • How do I activate my new debit or credit card?

    You can activate your card through your online banking account, by contacting our customer support. Instructions are also provided with the card.

  • How do I report a lost or stolen card?

    Immediately contact our support or block the card via online banking. A replacement card can be issued and mailed.

  • Is online banking secure?

    Yes. We use the latest encryption, multi-factor authentication, and real-time monitoring to ensure your online transactions are safe.

  • What is the daily withdrawal limit for ATMs?

    The standard ATM withdrawal limit is [$500 or equivalent local currency] per day. You can request a temporary increase by contacting our support team.

  • What should I do if I see unauthorized transactions?

    Report suspicious activity immediately by contacting our fraud team. We will investigate the issue and guide you through the dispute process.