Frequently Asked Questions
Find answers to all your queries about our service.
-
Can I apply for a loan online?
Yes, you can apply for personal, auto, or business loans through our website. Our team will review your application and get in touch with you promptly.
-
Can I send money internationally?
Yes. You can send money abroad via our online banking platform. Exchange rates and transfer fees will be displayed before confirmation.
-
How can I reset my online banking password?
Click “Forgot Password” on the login page, follow the instructions, and you’ll receive a secure link via email to reset your password.
-
How do I activate my new debit or credit card?
You can activate your card through your online banking account, by contacting our customer support. Instructions are also provided with the card.
-
How do I report a lost or stolen card?
Immediately contact our support or block the card via online banking. A replacement card can be issued and mailed.
-
Is online banking secure?
Yes. We use the latest encryption, multi-factor authentication, and real-time monitoring to ensure your online transactions are safe.
-
What is the daily withdrawal limit for ATMs?
The standard ATM withdrawal limit is [$500 or equivalent local currency] per day. You can request a temporary increase by contacting our support team.
-
What should I do if I see unauthorized transactions?
Report suspicious activity immediately by contacting our fraud team. We will investigate the issue and guide you through the dispute process.